Returns and Exchanges

Zomi Gems will gladly accept merchandise for exchange, store credit, or refund within 30 days of purchase. All merchandise returned must have original tags attached, be unused in sellable condition and accompanied by proof of purchase.

 

To start a return, you can contact us at returns@zomigems.com. Please note that returns will need to be sent to the following address:

Zomi Gems Returns,
6737 San Fernando Rd,
Glendale, CA 91201

If your return is accepted, you will receive and RMA #. The RMA number must be included with your return. You mau send back your item(s) or request a return shipping label, as well as instructions on how and where to send your package. Cost of return will be cover by the customer. If you request a return label, cost of the label will be deducted from your refund amount. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@zomigems.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@zomigems.com.